Privacy Policy
dahl Website Privacy Policy
Last Updated: 2024
1. Introduction.
dahl Valve Limited (“dahl,” “we,” or “us,” or “our”) recognize that your privacy is important. This Policy covers how Personal Information that we receive or collect about you is used or shared, as well as your rights and choices in relation to that information. By using our Site and Services, you agree to the terms of this Policy as they may be amended from time to time.
We treat any data that identifies you, or reasonably can be linked to you, as “Personal Information.” Information that has been de-identified or aggregated so that it cannot reasonably be linked to you is not Personal Information, and we may use that information for any purpose. When we maintain and use de-identified information, we do not attempt to re-identify the information.
2.What this Notice Covers.
This Privacy Policy covers our privacy practices in connection with our customers, visitors, commercial users and other users of our website(s), products and services (collectively, the “Services”). It applies to all individuals who visit our websites that link to this Notice, and otherwise engage our Services, and supply goods and services to us, as well as any other individuals about whom we obtain Personal Information, unless we specifically state otherwise. Our privacy practices with respect to our job applicants, employees and contractors are addressed through separate policies and are outside the scope of this Notice.
3. Collection of Personal Information.
“Personal information” means information from or about an identified or identifiable person, including information that we can associate with an individual person, including, without limitation, contact information (name, address, email address and phone number), financial information, identifiers associated with registration or sign-up information, location information, feedback and correspondence and other information you may provide. However, the definitions of Personal Information and sensitive Personal Information can vary by jurisdiction. If we collect data that is considered Personal Information or sensitive Personal Information in your jurisdiction, we will treat it as such in accordance with this Privacy Policy and applicable law.
We collect Personal Information about you in several ways, including:
Directly from you or your agents, including information you provide to us when interacting with our customer service, or filling out forms, signing up for an account (if you are representing a distributor, dealer or retailer of the products associated with our Services), registering a product, or making a warranty claim on the websites associated with our Services.
Indirectly from you or your agents, including information you provide to our distributors, dealers or retailers in connection with your purchase of products associated with our Services, and information automatically collected when you visit and use the websites associated with our Services.
Directly or indirectly from your engagement with our service providers and contractors, including information you provide to customer service or when you sign up for our newsletters, product catalogs, other marketing materials, and incentive programs.
From third parties that interact with us in connection with the Services, including information collect through analytics.
From other sources: On occasion, we may combine Personal Information with other online information we receive, including usage information about your interactions with other websites and with online advertising and media. We may also supplement or combine information with Personal Information from a variety of other sources or outside records, including third-party data providers that provide us with information such as demographics, transaction and purchase history, information about the content and advertisements you interact with, or inferences about your demographics or preferences.
From publicly available sources.
4. Use of Personal Information
We use your Personal Information to provide, administer, analyze, manage, and operate our Services and to help you obtain the products and services described on our Services. For example, we use your information for the following purposes:
Providing our Services: We may use the Personal Information we collect about you through our Services to fulfill your requests for, and otherwise provide or analyze your use of our products, services, and content on the Services, to facilitate sharing and other interactions with social media sites, and to provide, develop, maintain, personalize, protect, and improve your experience and our Services. For example, we use Information we collect to enable you to do things like (i) get information about our products and services described on the Services, (ii) create and administer your account with us; (iii) process your requests for our Services, including product registration, warranty claims, and parts replacement; (iv) locate and access distributors, dealers and retailers of our Services based on your general location, (v) facilitate your engagement with customer service; (vi) fill out surveys or provide feedback, (vii) enter promotions, contests, and sweepstakes, and (vii) facilitate the delivery of newsletters, surveys, contests, promotions, special events, product catalogs, and incentive programs to you.
Marketing, Promotions, and Advertising: We may use the Personal Information we collect about you through our Services to offer, market, and advertise products, programs, and services from us and our Affiliated Entities, business partners, and select third parties that we believe may be of interest to you or assess features of our Services and options to encourage more engagement.
Research and Development: We may use Personal Information we collect in order to develop, test, and improve our Services.
Use of technical and usage information. We may use technical and usage information to improve the design, functionality and content of our Services and to enable us to personalize your experience with our Services and the products and services offered in association with the Services. For example, we may use this Information (i) to provide, develop, maintain, personalize, protect, and improve our Services, products and services and to operate our business, (ii) to perform analytics, including to analyze and report on usage and performance of our Services, (iii) to protect against, identify, and prevent fraud and other unlawful activity, (iv) to create aggregate data about groups or categories of our users, and (iv) for us and our affiliates, business partners, and select third parties to target, offer, market, or advertise products, programs, or services.
Internal Business Purposes: To administer our business operations such as billing, accounting, improving our internal operations, securing our systems, detecting fraudulent or illegal activity, and meeting our legal obligations, prevent, investigate or provide notice of fraud or unlawful or criminal activity, enforce and carry out contracts and agreements, and otherwise comply with applicable law or respond to valid legal process, including from law enforcement or government agencies, to investigate or participate in civil discovery, litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our Terms or policies.
5. Sharing Personal Information
We share Personal Information as described below, including with your consent or as necessary to provide the products and services you have requested. In addition, we may share each of the categories of your Personal Information described above with the parties described below for the following business purposes:
Affiliated Entities – We may share your Personal Information with our Affiliated Entities in order to facilitate delivery of a product or service or complete a task that you requested, and to facilitate our internal business purposes, for example, where we share common data systems, or when affiliates provide products or services on our behalf.
Service Providers and Contractors – We may share your Personal Information with our service providers and contractors to process information on our behalf for business purposes, help us provide the Services to you.
Marketing, Promotions, and Advertising Partners – We may share your Personal Information with our Marketing, Promotions, and Advertising Partners, including entities that help us advertise our products or services, and run promotional campaigns on our behalf.
Analytics Partners – We may share your Personal Information with our Analytics Partners, who are that entities help us collect data on how our Services are used, so that we can improve them and better understand our consumers.
Co-Branded Pages. We may enter into a relationship with another company that is not owned by or affiliated with us to provide additional features associated with the Services, such as co-branded pages. Both dahl and the third party may collect Personal Information on these co-branded pages. You should review the Privacy Policies posted on these co-branded pages to understand the privacy practices in and around the Personal Information collected through these pages.
Professional Advisors – We may share your Personal Information with our professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
Government Entities – We may share your Personal Information with government entities such as law enforcement authorities, regulatory agencies, and courts, where we believe it may be required or appropriate for us to do so.
Third Parties Associated with Corporate Business Transactions: We may take part in or be involved with a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of company assets. We may share your Personal Information with a third-party during negotiation of, in connection with or as an asset in such a corporate business transaction. Personal information may also be disclosed in the event of insolvency, bankruptcy or receivership.
Legal Obligations and Rights: We may share your Personal Information as we believe to be necessary or appropriate: (i) under applicable law; (ii) to comply with the request of a law enforcement or regulatory agency (including agencies outside your country of residence) or other legal process; (iii) to protect our operations or those of any of the Affiliated Entities; (iv) to protect the rights, privacy, property, interests or safety of dahl, our Service Providers, distributors, dealers, retailers, customers, business partners, employees or the public; (v) to permit us to pursue available remedies or limit the damages that we may sustain (vi) to enforce our agreements, policies, and Terms of Use; and (vii) to respond to an emergency, and detect, suppress, or prevent fraud.
Other Parties with Your Consent or to Fulfill a Contract They Have With You – We may share your Personal Information with any third party who is not otherwise covered by the other listed categories above where you have given us permission to do so, or with whom you have entered into a contract when we need to transfer your personal data to that party in order to fulfil that contract.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except as required or permitted by law.
6. Data Security, Transfers, Retention
Security:
Security measures: We have endeavored to put in place controls designed to help safeguard the Personal Information we collect from you via the Services. However, no security measures are perfect, and we cannot ensure or warrant the security of your Personal Information. If we believe the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you by email, and you consent to our use of email as a means of such notification.
Breach Notification: If we believe the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you by email, and you consent to our use of email as a means of such notification.
Your role in protecting your Personal Information: In addition to the technical and organizational measures that we have in place to protect your Personal Information, you should use appropriate security measures to protect your Personal Information, including protecting the security of the credentials used to access our Services.
Data Transfers:
We provide appropriate protections for international data transfers where specified by law. However, we are based in Canada. By allowing us to collect Personal Information about you, you consent to the transfer and processing of your Personal Information in Canada in accordance with this Notice.
Data Retention:
The criteria for determining the duration for which we will keep your Personal Information are as follows: (i) we will retain your Personal Information no longer than is necessary for the purposes for which it was collected; or (ii) where applicable law requires a longer retention period, we will retain your Personal Information for the time specified under law unless we must retain such information for a longer time in order to establish, exercise or defend any legal rights.
7. Managing your Personal Information and Your Rights
Marketing communications: You can ask us to stop sending you marketing messages at any time by contacting us or clicking on the opt-out link included in each marketing message. You may continue to receive Service-related and other non-marketing messages. We will endeavor to comply with your request as soon as reasonably practicable. Please note that, if you opt-out, we will not be able to remove Personal Information about you from the databases of other third parties with which we have already shared your Personal Information as of the date on which we implement your opt-out request. If you wish to cease receiving marketing-related emails from such third parties, please contact such third parties directly or utilize any opt-out mechanisms set forth in their respective privacy policies or marketing-related emails.
Choosing not to provide your Personal Information: Where we request Personal Information directly from you, you do not have to provide it to us. If you decide not to provide the requested information, in some circumstances we may be unable to provide Services to you.
Accessing, modifying or deleting your Personal Information: If you are a distributor or dealer and you register for an account with us, you may access, update, alter, or delete your account information by editing your user profile, and limiting what information is in your profile, by keeping your information current, by changing your marketing preferences, or contact us.
Your Rights: Depending on where you reside, you may have certain rights regarding your Personal Information, and you may exercise the rights available to you depending on applicable law with regards to the Personal Information we collect.
To exercise your rights, including to make a request to access, delete, update or correct your Personal Information, or to ask for portability of your Personal Information, or to object to the processing on grounds relating to your specific situation, please use the contact details provided below in the section entitled, contact us.
8. California and Other U.S. State Privacy Rights
Under some U.S. state laws, including the California Consumer Privacy Act of 2018 (as amended by the California Consumer Privacy Rights Act) (CCPA), we are required to provide this notice of collection and additional information to you about how we use and disclose your information, and your rights with regard to your information. We have included this supplemental state-specific information below:
A. Notice of Collection of Personal Information
Under California law, the term “Personal Information,” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California Consumer. However, the term “Personal Information” excludes the following information as provided by the CCPA:
Publicly available information from government records.
De-identified or aggregated consumer information.
Information excluded from the CCPA’s scope, including health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data; and Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.
Consistent with Section 3, above, we collect certain categories and specific pieces of Personal Information about individuals that are considered “Personal Information” in California, including:
The Categories of Third Parties With Whom we Share Personal Information
Identifiers. This may include a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.
Our Affiliated Entities
Our service providers and contractors
Our business partners
Third Parties Associated with Corporate Business Transactions
Others: for legal reasons, we may also share your Personal Information with others (such as public and governmental authorities, professional advisors).
Personal information described in the California Customer Records Statute (Cal. Civ. Code § 1798.80(e)). This may include a name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
Characteristics of Protected Classification under California or U.S. Federal Law. This may include age, race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth, and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
Commercial information. This may include records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Biometric information. This may include genetic, physiological, biological, or behavioral characteristics that can be used, singly or in combination with each other or with other identifying data, to establish your identity, including deoxyribonucleic acid (DNA), fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. We do not collect, use, or share biometric information.
Internet or other similar network activity. This may include browsing history, search history, or information on a consumer’s interaction with a website, application, or advertisement.
Our Affiliated Entities
Our service providers and contractors
Our business partners
Third Parties associated with corporate businesstTransactions
Others: for legal reasons, we may also share your Personal Information with others (such as public and governmental authorities, professional advisors).
Geolocation data. This may include physical location or movements.
Sensory data. We may record voice or text chat to help address customer service inquiries.
Our Affiliated Entities
Our service providers and contractors
Third Parties Associated with Corporate Business Transactions
Others: for legal reasons, we may also share your Personal Information with others (such as public and governmental authorities, professional advisors).
Professional or employment-related information. This includes Personal Information associated with App / Account information provided if you are representing a distributor, dealer or retailer of the products associated with our Services), including your Contact Information.
Our Affiliated Entities
Our service providers and contractors
Our business partners
Third Parties associated with corporate business transactions
Others: for legal reasons, we may also share your Personal Information with others (such as public and governmental authorities, professional advisors).
Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. § 1232g, 34 C.F.R. Part 99)). This may include education records directly related to a student maintained by an educational institution or party acting on its behalf, such as report cards, transcripts, class lists, student schedules, student identification codes, student financial information, and student disciplinary records. We do not collect, use, or share Non-public education information.
Inferences drawn from other Personal Information. This may include information, data, assumptions, or conclusions derived from facts, evidence, or another source of information or data reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes.
Our Affiliated Entities
Our service providers and contractors
Our business partners
Third Parties Associated with Corporate Business Transactions
Others: for legal reasons, we may also share your Personal Information with others (such as public and governmental authorities, professional advisors).
Sensitive Personal Information. This may include Personal Information that reveals your debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account, precise geolocation, and your racial or ethnic origin, religious or philosophical beliefs (if you chose to provide it to us directly)
Our Affiliated Entities
Our service providers and contractors
Our business partners
Third Parties associated with corporate business transactions
Others: for legal reasons, we may also share your Personal Information with others (such as public and governmental authorities, professional advisors).
As detailed above, we may collect this Personal Information from you, our service providers, contractors and other third parties. We use, share, disclose and retain Personal Information for the business and commercial purposes described above. For the purpose of this section, the terms “Personal Information” and “Personal Data” as defined under other U.S. state laws apply to this Notice of Collection.
B. State Privacy Rights:
Subject to certain exceptions, under some U.S. state privacy laws, residents have the right to:
Know and Access: You have the right to know how we collect, use, and share your Personal Information and access the specific pieces of your Personal Information that we hold.
Correct: You have the right to request that we correct inaccurate Personal Information, considering the nature of the Personal Information and the purposes for processing that information.
Delete: You have the right to request the deletion of your Personal Information, subject to several exceptions.
Opt-Out of Selling: We do not sell your Personal Information to third parties for money. However, like many companies, we may use certain advertising and analytics services that are intended to analyze your interactions with our Services, based on information obtained from cookies or other trackers, including for delivering advertising to you (such as interest-based, targeted, or cross-context behavioral advertising). Depending on where you reside, in some states, such as California and Connecticut, residents may set the Global Privacy Control (GPC) to opt out of the “sale” or “sharing” of your Personal Information. If you reside in such a state and want to limit the data we share about you with other companies, turn the “Do Not Sell or Share” toggle(s) to “OFF” or gray. to opt-out of the use of cookies and other trackers, you may also adjust your cookie settings or contact us.
Limit: You have the right to limit how your sensitive Personal Information is disclosed or shared with third parties, as defined under the applicable U.S. state privacy law.
Discrimination: You have the right not to be unlawfully discriminated against for exercising these rights.
Appeal: You have the right a denial of your request. Some states provide additional rights to their residents. If we decline to process your request, you may have the right to appeal our decision. You can do so by replying directly to our denial or otherwise contact us.
If you wish to exercise your rights as outlined in this section, please note that, when you contact us, you may need to provide additional information so that we can verify your identity. We reserve the right to take reasonable steps to verify your identity before fulfilling your rights request. For example, we may seek to establish your identity to a reasonable or a reasonably high degree of certainty by matching information that you submit alongside your request with information that we have on our records. We will only use Personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
You also have the option of designating an authorized agent to exercise your rights on your behalf. For authorized agents submitting requests on behalf of residents, please contact us, with any evidence you have that you have been authorized by a consumer to submit a request on their behalf.
C. California Shine the Light Law:
In addition to your California privacy rights, California’s “Shine the Light” law permits residents of California to annually request and obtain information free of charge about what Personal Information is disclosed to third parties for direct marketing purposes in the preceding calendar year. We do not disclose your Personal Information to third parties for the third parties’ own direct marketing purposes.
D. Automated Decision Making
We do not profile or use any form of automated processing on your Personal Information in furtherance of decisions that produce legal or similarly significant effects within the meaning of applicable US privacy law.
9. Cookies, Related Technologies & Online Ads
A. Cookies and related Technologies:
When you use our Services, we and selected third parties use cookies and similar technologies to provide you with a better, faster and safer user experience or to show you personalized advertising. Cookies are small text files that are automatically created by your browser and stored on your device when you use the Services. You may use your Web browser to disable cookies. However, if you do so, some portions of the Website may not function properly.
B. Online ads:
Some of the business partners that collect information about users’ activities on our websites may be members of organizations or programs that provide choices to individuals regarding the use of their browsing behavior or mobile application usage for purposes of targeted advertising.
Users may opt out of receiving targeted advertising on websites through participating members of the following organizations or programs:
Network Advertising Initiative (USA)
Digital Advertising Alliance (USA)
Digital Advertising Alliance of Canada (Canada)
Please note that we also may work with companies that offer their own opt-out mechanisms and may not participate in the opt-out mechanisms that we linked above.
If you choose to opt-out of targeted advertisements, you will still see advertisements online, but they may not be relevant to you. Even if you do choose to opt out, not all companies that serve online behavioral advertising are included in this list, and so you may still receive some cookies and tailored advertisements from companies that are not listed.
10. Other Privacy Issues
A. Terms and Conditions
Use of the websites associated with our Services is subject to our Terms & Conditions of Use, located on our websites.
B. Children’s Information
Our Services are not aimed at children. We do not knowingly collect Personal Information from children under the age of 18. If you believe that a child under the age of 18 has disclosed Personal Information to us, please use the contact details provided below in the section entitled, contact us. We will remove the Personal Information from our systems if required. Please note that we may ask you to verify your identity before responding to any such requests.
C. Disclaimer of Links to Other Websites
Our Services may contain links to other websites or applications. This Notice only applies to the Services that link to this Notice and not to any other website or application. We are not responsible or liable for any content, advertising, products, or other materials on or available from third party websites or for any privacy or other practices of the third parties operating those websites. We encourage you to carefully read the Privacy Policies of any third-party website or application before you provide your Personal Information to those third parties.
D. Do Not Track Signals
Your browser setting may allow you to automatically transmit a “Do Not Track” (DNT) signal to websites and online services that you visit. There is no consensus among industry participants as to what DNT means in this context, and some browsers automatically apply DNT signals by default and therefore do not necessarily reflect our visitors’ choice as to whether they wish to receive advertisements tailored to their interests. As a result, like many websites and online services, we do not alter our practices when our Services receive a DNT signal from a visitor’s browser. To find out more about DNT, please visit http://allaboutdnt.com. Note that DNT is different than the Global Privacy Control (GPC), which we do respond to in certain territories, such as California. To find out more about GPC, please visit https://globalprivacycontrol.org.
11. Changes to this Notice
From time to time, we make updates or changes to this Notice because of changes in applicable laws or regulations or because of changes in our Personal Information practices. Any changes will become effective when we post the revised Privacy Policy on the Services or indicate an effective date. We will notify you if the notice changes in any material way by placing a prominent notice on our website. Where consent is necessary to make a change apply to our practices concerning your Personal Information, we will only apply the changes to your Personal Information once we have that consent.
You can see when this Notice was last updated by checking the date at the top of this Notice.
12. Contact Us
If you have questions or concerns about our use of your Personal Information, or you wish to exercise your California Privacy Rights, please contact us:
dahl Valve Limited
2600 South Sheridan Way
Mississauga, Ontario
Canada L5J 2M4